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The health and safety of our members has always been a top priority at SunWest Credit Union. Because we've taken a number of actions (like 6-feet social-distancing floor markers, sanitation stations, increased sanitation between members, germ shields, providing masks for our staff, and limiting the number of people permitted in a branch at any given time) to ensure you have safe access to your financial services, please keep in mind that lines and wait times may be longer than usual. We may also request that you wait outside or in your car if our branches have reached the maximum occupancy for that location. We appreciate your patience and understanding as we work diligently to reduce your exposure to COVID-19.
To reduce the risk of exposure, we encourage you to continue to access your account through the following channels whenever possible: Online Banking, Mobile Banking, Telephone Banking, Branch Drive-Thru ATMs, Remote Check Deposit, Online Bill Pay, Allpoint ATM Network, and Star ATM Network, Apply online for necessary loans, and Make payments over the phone.
Masks or face coverings are encouraged in all SunWest branches. If you don't have a mask, we can provide one for you.
Appointments are required for time-intensive services, like Account Openings & Modifications, Loan Services, Notary Services.
Walk-ins are welcome for the following services: Cash & Check Withdrawals or Deposits, Shared Branch Transactions, Loan Payments, and Debit Card Replacements.
Our drive-thru services remain open for deposits, payments, withdrawals up to $2,500 per member, per day, transfers, and some account modifications. Drive-thru ATMs allow for withdrawals of up to $500 per card, per day.
Other account services may be available on a case-by-case basis. Please call your nearest location to discuss your situation directly with a Member Service Representative.
Our night drop services remain open for deposits and payments.
Our ATMs remain open for withdrawals of up to $500 per card, per day.
Our loan services remain available online and on the phone:
Our loan services remain available online and on the phone:
During this time of uncertainty, we are unfortunately seeing an increase in COVID-19 related scams. As your trusted credit union, we have provided updated information regarding ways to avoid being a target during the pandemic. Remember to stay vigilant and keep your guard up as more and more individuals begin to take advantage of the stress we are all experiencing. Please remember:
The IRS will not ask that you pay a fee or confirm personal information before issuing an economic impact payment.
The IRS can assist you in helping victims of the COVID-19 outbreak through a legitimate charity.
As a federally insured credit union, we want you to know that your money is safe and well-protected with SunWest. Federally insured credit unions offer a safe place for credit union members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. See our blog post or more information on NCUA share insurance coverage.
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