rewards
credit card

Transaction disputes and fraud claims can be submitted in person at any one of our locations or over the phone at 602.866.1100.

To report your credit or debit card as lost or stolen, call us 24/7 at 833.933.1681 or internationally at 812.647.9794. You should receive your replacement in the mail within 7-10 business days. If card is lost while out of the US, a replacement card may be able to be sent as an exception. The fee can vary depending on vendor pricing and is typically between $45.00-$65.00. An address and member verification is required. Please call us at 602.866.1100 if you need a card replacement outside of the US.

Yes, you can use your SunWest credit cards internationally at any merchant or retailer that accepts Mastercard®. Please be aware that the foreign transaction fee for international charges is 1.10% of the transaction amount.

Your card expires the last day of the month printed on your card. We automatically send a replacement card in the mail the first week of the month the card is set to expire, and most are delivered within 7-10 days of being mailed. Keep an eye on your mail, and call us if you haven’t received your card within 7 days of expiration.

ScoreCard Rewards is a rewards program offering points for qualifying purchases. Points can be redeemed for a variety of items (called “awards”), such as merchandise, airfare, hotels, travel packages, and more.

On your first visit to the site www.scorecardrewards.com, you’ll set up your profile with a username and password, as well as security questions for password retrieval. Once you create your profile, log in with your username and password.

You may browse the rewards site by clicking on the “Browse Catalog'' link from the login page. However, point balance and redemption capabilities are not available in the browse feature of the site, and you must be logged in to view these.

Point balances are always available on www.scorecardrewards.com or you may call Award Headquarters at 800.854.0790 to verify your balance.

Use your Mastercard^® rewards credit card! You will earn points based on your qualifying net purchases (purchases minus returns and/or other related credits), as long as your account is in good standing (not delinquent, in default, closed, canceled, blocked, suspended or otherwise inactive and not available for use as a source of funding).

You do not earn points for cash advances, balance transfers, unauthorized or fraudulent charges or for fees of any kind on your card account. Credits to your account (such as for returns of purchases) will reduce the points available in your account.

No, points are not available for purchase, so you will need to have enough points available in your account in order to redeem the merchandise award you want.

You may order awards anytime as long as your account is in good standing and you have enough points for the requested award.

You can order merchandise awards online at www.scorecardrewards.com or call customer service at 800.854.0790. You may also print an order form from www.scorecardrewards.com and complete it with all information requested, and mail to the address printed on the form. Travel awards, airline tickets, vacation packages, and cruises may be ordered by calling and speaking with a Travel Services Representative.

You may also use the online travel booking site to obtain select air awards. In addition, you may purchase additional airline tickets and make car and hotel reservations online. If you prefer, Travel Services Representatives can assist with booking both purchased as well as redeemed awards travel items.

Call Award Headquarters at 800.854.0790.

We cannot guarantee that items will be shipped together. You may receive several shipments to complete your order.

Sometimes ordered items are on backorder with the manufacturer. If the backorder is for a short period, such as for no more than a couple of weeks, we will notify you of your backorder status and ship the item once it is again available to us.

If the backorder status is going to be longer, we may contact you to allow you to select an alternate award or you may elect to cancel your order and have the Points added back to your rewards account.

Generally, merchandise awards will be shipped from Award Headquarters via a parcel delivery service or by the U.S. Postal Service and should arrive no more than 4-6 weeks after your order is received. Some items may be shipped directly from the manufacturer.

You will be notified if there is a delay in filling your order. Please note that shipments cannot be made to a post office box or outside the United States and eligible territories. If you have an APO address, please contact ScoreCard Award Headquarters for details regarding merchandise options and shipments before ordering.

Check your packages closely for any apparent damage before signing to accept a package. If there is damage, write a note on the delivery receipt before signing to accept the package. If after you open the package you find the merchandise is damaged, follow the directions on the packing slip included with your shipment and notify Award Headquarters.

You will be given instructions and a return authorization number to return the merchandise for replacement. Merchandise that is received damaged or defective may be returned within thirty (30) days of receipt for replacement. Refer to your Terms, Conditions and Program Rules for additional requirements.

Most merchandise is covered by a manufacturer’s warranty. Please retain your packing slip as proof of purchase. For extended warranties or product specific inquiries or repair, you may call the manufacturer directly.

The ScoreCard Rewards Program has a complete list at www.scorecardrewards.com.

Travel Services agents are available Monday – Friday 8:00am – 12:00am and Saturday – Sunday 9am – 9pm (Eastern Standard Time) to book your travel arrangements.

Yes, your travel can be booked online at www.scorecardrewards.com. In addition, you can purchase airline tickets and hotel/car reservations.

The actual number of points required will be based on your travel dates, origin and destination cities, airline, availability, and how far in advance you are making your reservations.

Yes! We want to make sure your next trip is within reach, so you now have the flexibility to redeem the points you do have and pay the difference via your SunWest Rewards MasterCard®.

Fly from virtually anywhere to virtually anywhere in the world!

You can make reservations as close as one day prior to your actual departure date. We do recommend you plan your travel at least 14 to 21 days in advance for the best availability, however, you are no longer limited to a 30-day advance requirement.

The actual points required for your travel is dependent upon the specific itinerary you select. You can check point requirements via the online redemption site. Please note: Points required for travel may change, and are not final until travel is redeemed for.

Changes and cancellations can be made only if the supplier and specific air ticket rules permit the modifications. A $20 per ticket service fee will be charged by the travel supplier for all exchanges, modifications, or cancellations, in addition to any applicable airline penalties and/or fare difference.

Yes, you can. If you’re planning to book a flight or another component to go along with your cruise, you must book the cruise as a separate order from any other travel component you wish to redeem in the catalog.

You must contact the Travel Rewards Center for all modification and cancellation requests as the policies are different for each travel award.

Yes. Travel Services can assist in booking your purchase travel needs, and you can also purchase online.

The booking fees are included in the total number of points required for the travel redemption, so you can use your points without having to pay the booking fees out of pocket. Please note: The point requirement differs between on-line and travel agent assisted booking due to a higher fee charged for the agent assistance.