We have strategically repositioned our SunWest branch network to better serve our communities and members.
At SunWest, our top priority is always YOU. Providing the best service possible to our members is at the core of every action we take, and that means making bold choices that further progress and improve our overall member experience.
After careful consideration of how to do just that, we have decided to close the following 2 branch locations, no later than March 31, 2024.
Locations:
1. McDowell - 302 E McDowell Rd, Phoenix, AZ 85004
2. Campbell - 3615 N Campbell Ave, Tucson, AZ 85719
We understand our members will be impacted by this decision and want to assure you that this decision was not made lightly. Multiple factors were considered, including the demand to meet your financial needs in this ever-evolving landscape of digital banking.
We appreciate your continued trust and understanding during this transition + our commitment to delivering exceptional financial services remains unwavering. Here’s how we are navigating these changes to create a seamless banking experience.
Branch Locations: We recently announced the relocation of our Cactus Branch to a more centralized and secure location at 43rd + Thunderbird (coming February 26, 2024). This move prioritizes the convenience and safety of our members. These additional location changes align with our commitment to enhancing member services by providing branches in the most accessible areas for our membership + help ensure that you receive the outstanding service you deserve.
Digital Banking: We're devoted to advancing our digital banking platforms, extending convenient access and control over your accounts 24/7. Our ongoing improvements make these platforms more intuitive and expansive, giving you the power to manage your finances wherever you are.
Further Assistance: Our Member Information Center is expanding + they are available to assist you with various transactions and any questions or concerns you may have. Call us at 602.866.1100 or chat with us online.
The decision to close branches was made after careful consideration of various factors such as branch traffic and how to improve our overall member experience. We have seen a shift in how our members use banking services, with a majority opting for online and mobile banking, and this allows us to continue building and improving on these services.
You can access your account 24/7 and process transactions directly through online and mobile banking, as well as our Voice Automated Line (VAL). If you need to speak with a SunWest representative, you can call our Member Information Center at 602.866.1100 Monday - Friday, 8:30 AM - 5:30 PM. You can also access your SunWest account nationwide at participating credit unions through the Co-op Shared Branch network.
For our McDowell members looking for the closest SunWest location, our new Thunderbird Branch at 4141 W Thunderbird Rd, Phoenix, AZ, 85053 will be open February 26th.
For our Campbell members looking for the closest SunWest location, visit our Pantano Branch at 7901 E Speedway Blvd, Tucson, AZ 85710.
We take the security of your accounts very seriously and continually invest in reinforcing the security of our online banking to protect your information. To read about how you can protect yourself from scams and financial fraud, check out our blog.
We partner with both the Allpoint ATM network which offers over 55,000 fee-free ATMs for our members, as well as the Shared Branching network with over 5,000 credit unions nationwide. Check out Shared Branching and ATMs.
This change allows us to allocate more resources toward improving our digital services, offering better rates and membership benefits, and ensuring our existing locations and departments are adequately staffed.
Online banking lets you access your account 24/7 and cuts down your wait time in-branch and over the phone. It’s secure, easy to use, and can be accessed wherever you are.
We understand you may have concerns or feedback about these changes, and what you share with us will help us improve our services and create solutions to member issues. Please use our contact form below to submit your feedback, and be sure to let us know if you would like a representative to follow-up with you.
Give us a call, pay a visit, or fill out the form below and we’d be happy to help!
