voice access line

Accessibility is one of our top priorities. Use our Voice Access Line (referred to as "VAL") to make transactions at your convenience.

let's get started

If it has been a while since you last logged into online banking, or if you have never registered for online banking, try registering as a new user. You'll need your member number and full social security number.

1. enter your member number followed by “#”

Using the local or toll-free number above, call our VAL line. When prompted, enter your member number followed by "#".

2. Enter your VAL access code (4 digits)

Your VAL Access Code is the last 4 digits of the primary member’s social security number. Do not share your access code - it allows complete access to your account. To prevent fraud, the Voice Access Line will disconnect after an invalid code is entered three consecutive times.

After you log in for the first time, change your access code by entering “66#” or give us a call.

3. Bypass spoken instructions at any time by entering a service code

If you already know the service code for your desired transaction, enter the service code to bypass the spoken instructions and get down to business.

4. Press “#” at any time to cancel the last entry

Don't worry about pressing the wrong button - press "#" at any time to cancel the last entry. Be sure to enter dollar amountswithout using adecimal point.

  • Be sure to enter dollar amounts without using a decimal point

    For example: $100.00 should be entered as “$10000”.

  • check withdrawals mailed the following business day

    All check withdrawals will be mailed the following business day to the address on file.

service code directory

Browse the service code directory below to find the transaction you're looking for, or click one of the categories to help narrow it down.

account + loan inquiries

account + loan inquiries

1
Account Balance
1, 1
Savings Account
1, 1, 1
Checking Account
1, 1, 2
Other Account Balances
1, 1, 3
Account History
1, 2
Deposits
1, 2, 1
Withdrawals
1, 2, 2
Dividend Earned Year-to-Date
1, 2, 3
All Activity
1, 2, 4
Cleared Checks
1, 3
List of Checks
1, 3, 1
Specific Checks
1, 3, 2
Checks on a Selected Account
1, 3, 3
Specific Checks on a Selected Account
1, 3, 4
Loan Inquiry
1, 4
Balance + Payment on LOC
1, 4, 1
Balance + Payment on Other Loans
1, 4, 2
Loan Interest Year-to-Date
1, 4, 3

payments, transfers, + withdrawals

payments, transfers, + withdrawals

2
To Make a Loan Payment
2, 1
Loan Payment from Savings Account
2, 1, 1
Loan Payment from Checking Account
2, 1, 2
Loan Payment from Another Account
2, 1, 3
Loan Payment from a Loan Advance
2, 1, 4
To Make a Transfer
2, 2
Savings to Checking Transfer
2, 2, 1
Checking to Savings Transfer
2, 2, 2
Loan to Checking Transfer
2, 2, 3
Loan to Savings Transfer
2, 2, 4
Select Accounts for Transfer
2, 2, 5
Select a Loan + Account for Transfer
2, 2, 6
To Make a Cross-Member Transfer*
2, 3
Transfer Your Membership*
2, 3, 1
Account-to-Account Transfer*
2, 3, 1, 1
Account-to-Loan Transfer*
2, 3, 1, 2
Transfer from Your Membership*
2, 3, 2
Account-to-Account Transfer*
2, 3, 2, 1
Loan-to-Account Transfer*
2, 3, 2, 2
Account to Loan Payment*
2, 3, 2, 3
Loan-to-Loan Payment*
2, 3, 2, 4
To Withdraw a Check
2, 4
Check Withdrawal from Savings Account - Mailed
2, 4, 1
Check Withdrawal from a Specified Account - Mailed
2, 4, 2

*Accounts must be previously linked. Visit your local branch or call for more information.

new member number + other activities

new member number + other activities

3
Go to a Different Membership
3, 1
For Savings Rate Quotes
3, 2
For Loan Rate Quotes
3, 3
To Change Your Account Access Code
3, 4
For Stop Payments
3, 5
For a Stop on a Single Draft
3, 5, 1
For a Stop on a Range of Drafts
3, 5, 2
Move Forward 5 Items in a History Response
8
Repeat the Last Response
9
Back Up One Menu Level
*

standard account numbers

Standard account numbers

Primary Savings
1
Checking
8
Money Market
12
Line of Credit
158
MasterCard
159
For a Stop on a Single Draft
3, 5, 1
For a Stop on a Range of Drafts
3, 5, 2
Move Forward 5 Items in a History Response
8
Repeat the Last Response
9
Back Up One Menu Level
*

To apply for a SunWest Loan or Line of Credit, apply online or call: