sunny is an AI graduate
You told us what did and definitely didn’t work, so we sent Sunny back to school with your notes.
designed to make banking more off-hold
Throw out endless menus and miscommunication loops with bots that can't count to 10 on their 9 Al-generated fingers.
Innovation means trying something new, reworking it, and delivering better.
Your Virtual Assistant is now smarter, more conversational, and far better at actually helping you get things done.
Still Sunny, but brighter.
sunny's on the job
Sunny is designed to support your everyday banking needs from one sunrise to the next.
For account-specific info, Sunny will need to verify you first. Have your member number handy + make sure your cell phone is listed on your account.
Review Your Account
Move money
- Check account balances + transactions
- Get loan balances, interest rates, + due dates
- Check CD maturity dates
- Get account + loan interest information
- Transfer between your SunWest accounts
- Make loan payments
- Provide basic information about wire transfers
General Support
- Provide routing number + detail rates or fees
- Explain membership requirements + benefits
- List SunWest loans, account types, + digital services
- Explain the loan application process, Bill Pay, + transfer options
- Provide info on fraud protocols + assist with card disputes
AI support with built-in common sense
Sunny understands natural conversation, so you can ask questions the way you’d ask your dad or bestie–maybe try Sunny first if neither of those are great at financial advice, though.
Sunny's built to:
- Understand everyday language*
- Provide clear, accurate answers.
- Keep your information secure with clear guardrails + security controls.
- Know when to step aside and bring in a real person. Sunny is upfront about being an AI assistant, and you can ask to speak with a SunWest team member at any time.
*Remember: Do not use speakerphone when using Sunny. This will ensure security of your account information and help Sunny understand you clearly
This is human support prioritized, not replaced.
frictionless, intentional support
Sunny is at SunWest for one reason: to make banking more convenient for you.
We’re not about AI for AI’s sake. With faster answers, 24/7 support, + real people when you need them, this is support that works with your life.
AI Virtual Assistant FAQ
Does Sunny replace human representatives?
Not at all! Sunny is here to handle quick, routine tasks, freeing up our representatives to focus on more complex needs and personalized support.
What can Sunny do for me?
Sunny can handle everyday banking tasks like checking your balance, transferring funds, and answering common questions. If it’s something you’d ask a teller, Sunny likely has you covered!
Is my information safe with Sunny?
Absolutely. Sunny operates within SunWest’s secure systems, ensuring your privacy and data security at all times.
How do I interact with Sunny?
You can chat with Sunny online or by calling us directly. When you call SunWest, Sunny will now guide you through your basic banking needs.
What happens if Sunny can't assist me?
No worries! If Sunny can’t resolve your issue, you’ll be seamlessly connected to a human representative who can provide additional support during business hours or forwarded to our voicemail for follow-up.
What is the callback option?
SunWest offers the option for a callback instead of waiting on hold. Sunny will ensure your request is queued and addressed promptly.
What can't Sunny do?
Sunny is a great resource for everyday banking tasks and questions, but she can’t do everything. Sunny cannot take applications, process wire transfers, make loan or account modifications, verify Trustee accounts, and other more technical processes. Isn’t it great to know that humans are still better than AI?
Why isn't Sunny able to verify my information?
Please make sure the cell phone number on your SunWest account is accurate. You can speak with any SunWest representative to verify this, and they can identify any other issue that may be tripping Sunny up.