Updates

 COVID-19 Updates

The health and safety of our members has always been a top priority at SunWest Credit Union. Here you will find detailed information and updates regarding our COVID-19 action plan. We encourage you to review the information provided and call us with any questions or concerns. 

Serving Our Members Through Thick & Thin

It's times like these that our core values and how we treat each other matter most. As a credit union, we are considered an essential service within our community. This means that our responsibility is upholding those same values while adjusting for the safety of our members and employees. We have taken a number of actions to ensure you have safe access to your financial services and provide you with continuous updates. Please review the latest news on available services, ways to access your accounts, and resources to help you navigate through these uncertain times.

Available Services

Branch Lobby Access

  • Our lobbies are open with new guidelines 
  •  In accordance with mandates from local authorities, masks or face coverings are required in all SunWest branches. If you don't have a mask, we can provide one for you.
  • Appointments are required for time-intensive services as outlined below:
    • Account Openings & Modifications
    • Loan Services
    • Notary Services
  • Walk-ins are welcome for the following servies:
    • Cash & Check Withdrawals or Deposits
    • Shared Branch Transactions
    • Loan Payments
    • Debit Card Replacements
  • For a list of branch locations, as well as hours of operations, please visit our locations page

Please keep in mind that lines and wait times may be longer than usual. We may also request that you wait outside or in your car if our branches have reached the maximum occupancy for that location. We appreciate your patience and understanding as we work diligently to reduce your exposure to COVID-19.

Drive-Thru ATMs

  • Our drive-thru services remain open for deposits, payments, withdrawals up to $2,500 per member, per day, transfers, and some account modifications
  • Drive-thru ATMs allow for withdrawals of up to $500 per card, per day
  • For a list of all available drive-thru options, as well as hours of operations, please visit our locations page

Night Drop

  • Our night drop services remain open for deposits and payments

Walk-Up ATMs

  • Our ATMs remain open for withdrawals of up to $500 per card, per day
  • For a list of all available walk-up ATMs, please visit our locations page

Lending

  • Our loan services remain available through digital channels:
    • Apply online 
    • Apply over the phone by calling 602.866.1129

Member Information Center

  • Our Member Information Center remains open to monitor our phone calls and offer assistance at 602.866.1100

Case-by-Case Services

  • Other account services may be available on a case-by-case basis. Please call your nearest location to discuss your situation directly with a Member Service Representative

Other Ways to Access Your Account

To reduce the risk of exposure, we encourage you to continue to access your account through the following channels whenever possible:

SunWest team members are also available during normal business hours by telephone to assist you at 1.866.897.9378 or 602.866.1100. 

How We're Protecting You

Our priority remains protecting your financial health in an environment that is safe for our members and employees. We continue to monitor guidelines from the AZ Department of Health and Safety as well as the Centers for Disease Control & Prevention. We have taken the following measures to help slow the spread of COVID-19:

  • Reduced the number of people permitted in the branches at any given time 

  • Installed germ shields at all Branch Representative stations

  • Placed social distancing stickers on the floor with 6 ft. in between each marker

  • Provided face masks for all staff

  • Increased the amount of cleaning and sanitizing in between members

  • Allowed employees to work remotely where possible

Your Money is Safe with SunWest

As a federally insured credit union, we want you to know that your money is safe and well-protected with SunWest. Federally insured credit unions offer a safe place for credit union members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Additional information on NCUA share insurance coverage is available at MyCreditUnion.gov.

Stay Safe and Avoid COVID-19 Scams

During this time of uncertainty, we are unfortunately seeing an increase in COVID-19 related scams. As your trusted credit union, we have provided updated information regarding ways to avoid being a target during the pandemic. Check out our latest blog post and remember to stay vigilant and keep your guard up as more and more individuals begin to take advantage of the stress we are all experiencing.

Please Remember:

  • The IRS will not ask that you pay a fee or confirm personal information before issuing an economic impact payment
  • The IRS can assist you in helping victims of the COVID-19 outbreak through a legitimate charity

Helpful Resources

 Economic Impact Payments


Questions? Call us at 602.866.1100

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