COVID-19 Updates

The health and safety of our members has always been a top priority at SunWest Credit Union. Here you will find detailed information and updates regarding our COVID-19 action plan. We encourage you to review the information provided and call us with any questions or concerns. 

Latest Updates

In order to limit the spread of COVID-19 and adhere to social distancing guidelines provided by the CDC and the Arizona Department of Health, all SunWest branches will be temporarily closed to lobby traffic, effective Thursday, March 19. Services will be available in drive-thru or by appointment only for current members, and are scheduled on a case-by-case basis. Additionally, all drive-thru personnel assistance will be unavailable on Saturdays. To see a list of available drive-thru options, and to locate a list of branch phone numbers, please click here. SunWest is also suspending all Shared Branching services until further notice.

We ask that you only visit a branch if you cannot conduct your banking through our mobile app, online banking portal, or drive-thru services. If you do not need to visit a branch, but still need assistance, please call us at 602.866.1100 or 1.866.897.9378. We will continue to monitor the situation and are eager to reopen our branches in order to provide you with the exceptional service you have come to expect from SunWest Credit Union. 

Your Money is Safe with SunWest

As a federally insured credit union, we want you to know that your money is safe and well-protected with SunWest. Federally insured credit unions offer a safe place for credit union members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Additional information on NCUA share insurance coverage is available at MyCreditUnion.gov

During this time of uncertainty, we are seeing an increase in COVID-19 related scams. As your trusted credit union, we have provided updated information regarding ways to avoid being a target during the pandemic. Check out our latest blog post and remember to stay vigilant and keep your guard up as more and more individuals begin to take advantage of the stress we are all experiencing. 

What We're Doing 

Our members' needs have always been, and continue to be, our top priority at SunWest Credit Union. As the impact of the pandemic increases, we want to assure you that we are doing everything in our power to keep both you and our employees safe. We understand these uncertain times can be overwhelming and we want to inform you of the steps we are taking to keep your banking safe and accessible. 

Branch Precautions
  • Each branch will work to ensure cleanliness by sanitizing teller stations, common spaces, ATMs and drive-thru equipment at least every hour to minimize exposure
  • All branches will have hand sanitizer available for both members and employees
  • All employees will be closely monitored for any symptoms of an illness
  • All employees are required to stay home if they display any symptoms of an illness
  • All employees are required to wash their hands regularly 
Other Precautions
  • All non-essential visits from vendors as well as all face-to-face meetings have been cancelled or postponed
  • All non-essential travel has been cancelled or postponed

Ways to Access Your Account

Our branch lobbies may be closed, but you can still access your account through the following channels: 

SunWest team members are also available during normal business hours by telephone to assist you at 1.866.897.9378 or 602.866.1100. 

What You Can Do

Our hearts go out to everyone affected by COVID-19 and want you to know that we are looking out for you during this uncertain time.

Questions? Call us at 602.866.1100

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