Welcome Shamrock Foods FCU Members!
We are excited to bring nearly 1,200 Shamrock members into our family. Adding another local credit union to the deep roots SunWest already has in Arizona will help us to increase our footprint and strengthen our community. SunWest has worked diligently through uncertain times to provide assistance to our members, and we want you to feel that same sense of comfort. Take a moment to review our Frequently Asked Questions below and stay tuned for additional information. Thank you for your patience and understanding as we work to make this transition as smooth as possible.
Will the current Shamrock branch stay open?
Yes, the Shamrock branch will remain open and is available to all current Shamrock members. The new hours at the Shamrock branch are now 8am – 4pm, Monday through Friday.
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How do I access my Shamrock account?
Please continue to access your account through the online banking portal established through Shamrock Foods FCU until October 31, 2020.
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How do I pay my credit card bill?
You may continue to make your credit card payment through eZCard with Shamrock FCU.
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I am currently enrolled in Bill Pay with Shamrock Foods FCU. Do I need to update my information with SunWest?
Continue to pay your bills through Shamrock Foods FCU until October 30, 2020. However, you may want to print, or make a copy, of your payee information and payment history. This will ensure you have the correct payee details when you transition to Bill Pay within our online banking portal. If you have any payments scheduled after October 30th, please make other arrangements as those payments will not be processed.
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What ATMs can I use and not pay a fee with SunWest?
SunWest members have access to the Shared Branching Network and over 55,000 ATMs through the Allpoint Network. We are also a member of the Star Network where you can access those ATMs fee-free.
Learn more about fee-free ATM access.
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Will I receive a starter pack of checks?
Yes! We will provide up to 120 counter checks at no cost to you for your new SunWest account. Please visit your nearest SunWest location or request counter checks through Jeannie Craig at the Shamrock branch location.
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Will I receive a new coupon book from SunWest to make loan payments?
Yes, you can request an updated coupon book any time after November 1, 2020. In the meantime, please continue to make loan payments as you normally would with Shamrock Foods FCU.
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Should I discontinue use of my Shamrock checks once I receive my new SunWest checks?
Yes. We will honor any outstanding checks written on your current Shamrock checks. However, please start using the new SunWest checks as soon as possible. Once the Shamrock Routing Number is retired, SunWest will no longer receive your information.
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Will I have to notify my Payroll/Social Security/ Direct Deposit department(s) of my new account information?
Yes. While your payroll or direct deposits will be posted manually for a period of time, once the Shamrock Routing number is retired, SunWest will not receive your deposits. You will need to provide the new Routing number (ABA) 322172506 and your SunWest Account number to your payroll provider.
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Will I need to update my ACH transactions with my new account information?
Yes, all transactions will be posted manually until the Shamrock Routing number is retired, at which time, SunWest will no longer receive your information. You will need to provide the new Routing number (ABA) 322172506 and your SunWest Account number.
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Will I need to update my automatic bills/debits that I have currently set up to be paid?
Yes, all transactions will be manually posted until the Shamrock Routing number is retired at which time SunWest will no longer receive your information. You will need to provide the new Routing number (ABA) 322172506 and your SunWest Account number.
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What do I do if I currently make a loan transfer through Shamrock Foods FCU?
If you have a loan transfer established through Shamrock Foods FCU, please continue to pay your loan obligations as normal until October 30, 2020. Any loan transfers initiated after October 30, 2020 will not be processed, so please make other arrangements for those transfers. You can set up loan transfers through SunWest Credit Union on November 1, 2020 within Online Banking.
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What will happen to my current Shamrock Foods FCU Debit Card?
Please continue to use your current Shamrock debit card through October 31, 2020. You will soon receive a new SunWest debit card in the mail, but keep in mind your new card will not work until November 1, 2020. To better prepare for the transition from using your Shamrock debit card to using your new SunWest debit card, it may be helpful to keep extra cash on hand while we switch over your account on the evening of October 31, 2020.
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Will I still receive my end-of-year tax forms from Shamrock Foods Federal Credit Union?
No, your 2020 tax information from Shamrock Foods FCU will be combined with the tax information from SunWest Credit Union. You will only receive one form from SunWest Credit Union for your 2020 taxes.
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How do I enroll in Overdraft Protection?
If you are interested in signing up for Overdraft Protection, simply fill out this form and mail it back to us following the instructions listed. You may also drop the agreement off at your nearest branch, or call us at 1-866-897-9378 to enroll.
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Who can I talk to if I have questions?
Please contact Jeannie Craig at 602-610-3619 with any questions prior to November 1, 2020.
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Disclosures for your new SunWest membership
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