Voice access line

phone number icon

As a local credit union, we care about each of our members. Accessibility is one of our top priorities, and we pride ourselves on providing several ways for our members to get in touch with us. Use our Voice Access Line (referred to as "VAL") to make transactions at your convenience.

Features you can appreciate

check mark icon
Lorem ipsum dolor sit
check mark icon
Lorem ipsum dolor sit
check mark icon
Lorem ipsum dolor sit
check mark icon
Lorem ipsum dolor sit
check mark icon
Lorem ipsum dolor sit
check mark icon
Lorem ipsum dolor sit
man sits cross-legged on patio next to agave plant while scrolling with the finger pad on his laptop

Let's get started

If it has been a while since you last logged into online banking, or if you have never registered for online banking, try registering as a new user. You'll need your member number and full social security number.

a young woman wearing glasses lays on her stomach on her bed while drinking tea and clicking on her open laptop
1

Enter your member number followed by “#”

Using the local or toll-free number above, call our VAL line. When prompted, enter your member number followed by "#".

2

Enter your val access code (4 digits)

Your VAL Access Code is the last 4 digits of the primary member’s social security number. Do not share your access code - it allows complete access to your account. To prevent fraud, the Voice Access Line will disconnect after an invalid code is entered three consecutive times.

3

Bypass spoken instructions at any time by entering a service code

If you already know the service code for your desired transaction, enter the service code to bypass the spoken instructions and get down to business.

4

Press “#” at any time to cancel the last entry

Don't worry about pressing the wrong button - press "#" at any time to cancel the last entry. Be sure to enter dollar amountswithout using adecimal point.

  • Be sure to enter dollar amounts without using a decimal point
  • check withdrawals mailed the following business day

Service code directory

Browse the service code directory below to find the transaction you're looking for, or click one of the categories to help narrow it down.

account + loan inquiries
Payments, transfers, + withdrawals
New member number + other activities
Standard account numbers

To apply for a SunWest Loan or Line of Credit, apply online or call:

a young, stylish man wearing a suit and a woman wearing a white dress laugh while chatting with the car saleswoman in the well-lit car showroom