Phone Numbers and Email for SunWest Federal Credit Union (Phoenix, AZ)

Phone Numbers & Email

Do you have questions but aren’t sure where to start? Here you’ll find a list of options created to assist you immediately with topics such as branch locations, lost or stolen debit cards, shared branching locations, and reporting suspicious emails. Please see the detailed list of phone numbers below for the quickest response.

Send us a Secure Message

Phone Numbers

Member Information Center 

Our Member Information Center is a great resource for any questions and concerns you may have. Our staff can help you locate the branch closest to you, redirect your calls to the proper branch or department and answer questions concerning your account.

Phoenix Metro: (602) 866-1100
Toll Free: 1-866-897-9378 

Telecommunication Device for the Deaf (TTY or TDD)

Here at SunWest, convenience is our goal. That’s why we also offer the ability to contact us via our text telephone or telecommunication device.
Phoenix Metro: (602) 866-1151
TTY: (602) 866-1157

Loan by Phone Department: (available 24/7)

To apply for a loan, contact our Loan Department today and they will be happy to assist you with the process and any questions or concerns you may have.
Phoenix Metro: (602) 866-1129
Toll Free: 1-800-533-4133

Voice Access Line (available 24/7)

Our Voice Access Line is available 24/7 for your convenience. For assistance at any hour, simply call the number below and follow the spoken instructions. If you have any questions regarding VAL, please see this help sheet.
Phoenix Metro: (602) 271-0322
Toll Free: 1-800-352-5458

Lost or Stolen Debit/Credit Card (available 24/7)

Your privacy is our number one goal here at SunWest Federal Credit Union. We want to make sure any lost or stolen debit or credit card is reported to us immediately to ensure that you continue to be protected against fraud. Please use the number below to contact us to report your card as stolen or lost as soon as you notice it missing.
Toll Free: 1-800-528-2273

Lost or Stolen ATM Card (available during Regular Branch Hours)

We understand that your ATM card may be your most frequently used card and we want to fix this issue as soon as possible. As soon as you notice your card missing, please contact us at one of the numbers below or visit your nearest branch.
Phoenix Metro: (602) 866-1100
Toll Free: 1-866-897-9378

Reporting a Suspicious Email

SunWest Federal Credit Union will never send you an email asking you to confirm your membership number and/or password. If you receive an email asking to confirm this information, do not reply. If you replied to the email and provided personal information, contact us immediately.

Report Suspicious Email to: abuse@mysunwest.com

CO-OP Shared Branch

Access your SunWest account at more than 5,000 CO-OP shared branch credit union locations. Regardless of the name on the door, if they are part of the CO-OP shared branch network, you can access your SunWest account. You can complete many basic banking tasks including: deposit a check, withdraw cash, transfer money between accounts, check balances, check recent account history and even make a loan payment. Shared branching also includes access at over 2,200 Vcom® banking kiosks in select 7-Eleven® stores. Whether using shared branching at a CU Service Center® or a Vcom® kiosk, you will need your SunWest account number and either a SunWest ATM card, SunWest debit card or a valid State ID/Driver's License. Contact us at 1-888-7483-2667 or locate your nearest shared branching location.

Go To Top